Ole organic charcoal

EatGoodCo Refund Policy 

1. Fresh vs. Non-Fresh Food

• Fresh food items (e.g. bakery, dairy, produce) are non-refundable once delivered.
• Other food products (non-fresh) can be refunded if:
  
• You request the return within 3 days of receiving the order
• The product is unopened, unused, and in original condition
  

2. International Orders

If you paid for international shipping and the order:

• Arrives late
• Arrives damaged
• Doesn’t match the product specifications 

➡️ Then you’re eligible for a full refund or replacement, even after 3 days.

Please provide:

• Order number
• Photos or proof of issue
• Description of the problem

3. Shipping Fees

• Shipping fees are non-refundable if there is no fault from our side.
• If the delay, damage, or mistake was Eat Good’s responsibility, shipping fees will also be refunded.

4. How to Request a Refund

Send us:

• Your order number
• The reason for the refund
• Any evidence (photos, tracking info)

📩 Contact:

info@eatgoodco.com.