Delivery Policy

Cairo & Giza (Dry or Fresh Products):

Orders before 12 PM: same-day delivery | after 12 PM: next-day delivery.

Shipping fee: 100 EGP.

Urgent orders or far areas may be delivered via InDrive or similar apps; fees may increase with prior customer approval.

Custom Bakery (Pre-Order): 3–7 days within Cairo & Giza.

Imported Products (Pre-Order): 7–15 days, full prepayment including all costs + 100 EGP local shipping.

Outside Cairo & Giza:

Prepayment required.

Dry orders: 3–5 days, 100 EGP (remote areas 150 EGP), may vary by weight.

Fresh orders: refrigerated delivery with ice box, additional 100–250 EGP.

Wholesale & Subscriptions: Flexible delivery options and special discounts.

Return Policy

Fresh products, custom bakery items, and pre-orders are non-returnable and non-exchangeable once confirmed.

Dry products may be returned or exchanged only in case of a defect or an error on our side, within 48 hours of delivery, subject to customer service approval.

Items must be unused and in their original condition.