The founder’s grandfather believed that only the highest quality products were worth sharing—a philosophy that inspires everything we do at Nekohama. To truly elevate life's rituals, he places quality and innovation at the center of our approach. they've developed a product strategy centered on freshness, quality, and consistency by employing modern machinery and processes never before used in the industry. Their matcha is ground fresh monthly, shipped by air, and stored in freezer facilities globally to prevent oxidation and preserve its vibrant color, flavor, and nutrients.
Same Day Delivery:
Orders placed before 12 PM are delivered the same day in Cairo and Giza.
Same Day or Next Day Delivery:
Delivery to Helwan, far areas in Cairo, Helwan, and October can be same day or next day.
Pre-Order Bakery and Fresh Custom-Made Products:
Takes up to 3 days for delivery.
Important Delivery Information:
Please note that orders containing fresh products may incur higher delivery fees. This is due to the need for expedited delivery in specialized ice boxes to maintain product freshness, especially during adverse weather and over long distances
Products Needing International Shipping:
Takes 2 weeks for delivery.
Delivery to Other Governorates:
Takes 3-5 days for delivery.
Return Policy:
Orders can be returned if they are damaged during shipping, expired, or different from the image.
Please check the product with the courier before accepting it to confirm it meets your expectations.
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